Shipping Policy

When will my order be sent?

Foundations

All of our Foundations pieces are made to order. The standard turnaround time for these pieces is 3-4 weeks from date of purchase to make and ship out to you.

 

Editions

We aim to send out your Editions piece within 1-2 working days ( Monday- Friday ) after purchase unless your garment is on pre-order. Please allow 1-2 weeks for pre-order Editions pieces to arrive from purchase date. The product page and garment sizing will let you know which pieces are on pre-order. 

Custom

Custom order time frames are dependent on the individual project and will be discussed through the custom order process.

Please note orders are NOT processed on Saturdays, Sundays and NZ Public Holidays.

Where do you ship to?

We ship worldwide. Shipping costs are as outlined below. All prices are in $NZD.

Shipping Rates

 

New Zealand

Standard, Mon-Fri: Next working day delivery target

$12 NZD

SATURDAY delivery (main centres only, excludes rural deliveries). Orders must be placed before 12pm Friday.

$18.00 NZD

 


International 

Standard, 5 - 10 days delivery target

$30.00 NZD

Delivery windows are currently longer than expected due to continued impact from Covid-19 (approximately 5-10 days).

Tracking your order

Each item is tracked and sent via NZ Couriers - you will receive an email once your item has been shipped so you know exactly when to expect it. You can track your order using the tracking number and the link on your dispatch confirmation email.

International Orders

If you order products for delivery outside of New Zealand, your order may be subject to import duties and taxes. Please note that you will be responsible for payment of any such import duties and taxes. International shipments are also subject to inspection by customs authorities if needed.

Return & Exchange Policy

Foundations

As each Foundations  piece is made to order especially for you, unfortunately I am unable to offer returns. Please visit the size guide page to make sure you match yourself to your correct size or you can leave your own measurements in the note section upon checkout. If you get stuck with this - feel free to drop me a line for further help.

 

If there is a problem with your garment please email hello@billiezinzan.com within 5 days of receiving your delivery. Each case will be managed individually depending on the issue.


We try to make sure that your made to order garment fits you perfectly the first time round so please be sure to submit the correct size or measurements. If you've got muddled with the measurements and submitted the wrong numbers - don't worry, you can email me within 24 hours of purchase to change them before the garment is cut. 

 

Unless it's for an issue on our end, alterations of your garments are charged at $30/ph. For any styling alterations you must cover the return shipping fee and agree to take responsibility for the garment until it has been safely delivered back to the Billie Zinzan studio.

Editions

Returns

 

Our limited edition pieces are eligible for a full refund within 30 days of receiving your parcel if you are unhappy with the item. The item must be returned unworn, clean and in its original condition. The customer must cover the cost of the return shipping fee.

 

Exchanges

You may exchange your Editions piece for another size of the same style if one is still available within 30 days of receiving your item.

You may also exchange your piece for a different Editions garment of equal or lesser value if you have changed your mind within 30 days of receiving your item.

For all exchanges please contact hello@billiezinzan.com to discuss your options and we will get back to you as soon as possible.

Alterations

If you love your Editions piece but need a small alteration done such as shortening to the correct length, we can make this happen. Contact us at hello@billiezinzan and let us know what you need doing. Alterations of your garments are charged at $30/ph. For any styling alterations you must cover the return shipping fee and agree to take responsibility for the garment until it has been safely delivered back to the Billie Zinzan studio.