FAQ's

How do I order?


Here at Billie Zinzan I operate on a slow fashion model. This means I only open my shop for a limited period each release date and only make what is ordered. I accept a small amount of orders per release to make sure I can cut and sew your garment within a reasonable timeframe. If you don't want to miss the next release date- sign up to my newsletter and follow me on social.




Who makes your clothes?


I make your clothes! All items are designed, pattern made, sampled and sewn right here in my little Northland studio.
In the future I hope to expand to include local seamstresses - If you are or know professional seamstresses within the Kerikeri area who may be interested in contracted sewing work, please contact me on hello@billiezinzan.com and let me know the details.




How long will it take for my order to arrive?


Please allow 3 to 4 weeks after placing your order to recieve your Billie Zinzan piece. Each piece is made completely from scratch once your order has been confirmed.




Can I get my garment earlier than the usual delivery timeframe?


Yes. Please add a priority order to your cart along with your item. When you purchase a priority order your garment goes straight to the top of my list and it will be cut, sewn and sent within 5 days of purchase. Please note though - this does not include delivery time. I only have a limited number of priority orders per release so make sure to get in quick.




Where do I put my custom measurements?


If you have chosen 'custom' on the product size, all you need to do is measure yourself then follow the below steps: 1) Open the product page you wish to purchase. 2) Choose 'custom' in the size dropdown. 3) Add item to cart 4) Go to checkout 5) In notes section on this page, enter your measurements. Please include all measurements shown on my how to measure guide. If you forget to put your measurements in here, you can email them to me within 24 hours of purchase to hello@billiezinzan.com.




How do I find my size?


Please check my size guide here. If your measurements fall outside my standard size chart, no problem - as everything is made to order I can make small tweaks to the measurements of your garment. Simply choose 'custom' as your size option and enter your measurements in the notes section of the checkout.




Do you cater for tall, petite and plus size?


Absolutely! I believe we are all beautifully unique and we should all be able to look and feel our best.

Currently I cater for size 4 to 24 - please refer to my size guide for further info.
For petite and tall customers - please refer to my how to measure guide for the measurements I will need.




Do you accept custom orders?


Yes, in a very limited quantity. I love working with people and helping to bring their dream items to life. As I currently run this business as a one woman band, things can get very busy so I will accept custom orders as I am able to. If you are looking for a custom style please fill out the contact form on the customs page here.




Can I return my order?


As every item is made to order in my little studio, unfortunately I am unable to offer refunds. I operate on a slow fashion, made to order model to minimise waste so I don't keep any stock on hand. Please visit the size guide and how to measure pages to make sure you match yourself to your correct size or you can leave your own measurements in the note section upon checkout. If you get really, really stuck with this - feel free to drop me a line for further help. If I've made an error - I offer free alterations. Please email hello@billiezinzan.com within 5 days of receiving your delivery. If you've got muddled with the measurements and submitted the wrong numbers - don't worry, it can still be fixed but you will be charged an alteration fee. Alterations are charged at $30/ph. For any alterations you must cover the return shipping fee and agree to take responsibility for the garment until it has been safely delivered back to the Billie Zinzan studio.




Do you ship worldwide?


Yes! Please see my delivery and returns page for further info.




How do your convertible garments work?


Each convertible garment functions in a different way however they will ususally have sections that button or zip off. The Zaza dress and Nic wrap top for example have metal snaps on the inside of the garment that attach the sleeve. The sleeves are interchangeable to maximise the wearability of your garment.




Do you offer afterpay or layby?


Yes! At the moment I offer Laybuy and Afterpay is on its way soon! I want to make slow, conscious fashion more accessible for everyone so its important that these options are available to all of my beautiful customers.