How do I order?
Here at Billie Zinzan I operate on a slow fashion model. This means I only open my shop for a limited period each release date and only make what is ordered. I accept a small amount of orders per release to make sure I can cut and sew your garment within a reasonable timeframe. If you don't want to miss the next release date- sign up to my newsletter and follow me on social.
Who makes your clothes?
I make your clothes! All items are designed, pattern made, sampled and sewn right here in my little Northland studio.
In the future I hope to expand to include local seamstresses - If you are or know professional seamstresses within the Kerikeri area who may be interested in contracted sewing work, please contact me on firstname.lastname@example.org and let me know the details.
How long will it take for my order to arrive?
Please allow 3 to 4 weeks after placing your order to recieve your Billie Zinzan piece. Each piece is made completely from scratch once your order has been confirmed.
Can I get my garment earlier than the usual delivery timeframe?
Yes. Please add a priority order to your cart along with your item.
Where do I put my custom measurements?
If you have chosen 'custom' on the product size, all you need to do is measure yourself then follow the below steps:
How do I find my size?
Please check my size guide here.
Do you cater for tall, petite and plus size?
Absolutely! I believe we are all beautifully unique and we should all be able to look and feel our best.
Currently I cater for size 4 to 24 - please refer to my size guide for further info.
Do you accept custom orders?
Yes, in a very limited quantity. I love working with people and helping to bring their dream items to life. As I currently run this business as a one woman band, things can get very busy so I will accept custom orders as I am able to.
Can I return my order?
As every item is made to order in my little studio, unfortunately I am unable to offer refunds. I operate on a slow fashion, made to order model to minimise waste so I don't keep any stock on hand.
Do you ship worldwide?
Yes! Please see my delivery and returns page for further info.
How do your convertible garments work?
Each convertible garment functions in a different way however they will ususally have sections that button or zip off. The Zaza dress and Nic wrap top for example have metal snaps on the inside of the garment that attach the sleeve. The sleeves are interchangeable to maximise the wearability of your garment.
Do you offer afterpay or layby?
Yes! At the moment I offer Laybuy and Afterpay is on its way soon!